Customer Support & FAQs
Find quick answers to your questions about orders, shipping, and our high-performance skate and snow gear.
How can I track my DC Shoes order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account on our website.
What is your return policy for skate shoes and apparel?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Please note that shoes must be returned in their original shoebox to be eligible for a refund.
Does DC Shoes offer international shipping?
Yes, we ship to various countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your specific region.
How do I know which size to order?
We provide a comprehensive size guide on every product page. For performance skate shoes, we generally recommend your standard athletic size, but you can refer to our CM/Inches chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna in select regions.
Are DC products covered by a warranty?
Yes, our products are warranted against manufacturing defects for a period of 90 days from the date of purchase. This does not cover normal wear and tear from skating or environmental damage.